Poll messages are removed from my poll queue without acknowledgement?

Poll messages are not stored on in the poll queue indefinitely,  depending on the age and  type of messages they will be removed from the poll queue and sent via mail to  the e-mail address linked to your account. This is a safety mechanism to ensure our API users are kept informed  of changes to their mark records and notifications, should there be an issue with connecting to the API interface.

Poll messages for API users are converted to e-mails under these circumstances:

• At 12PM UTC an automated job runs that will check if you have any poll message in your queue older than 12 hours . If so the old poll  messages will be removed and sent via e-mail.
• Every hour an automated job runs that will check if you have poll messages related to prepayment watermark levels that are older than 12 hours. If so they will be removed from the poll queue and sent via e-mail.
• Every 4 hours a job will check for Claims or Sunrise notifications (NORDNs) that are older than 1h. They will be removed from the poll queue and sent via e-mail, conform ICANN requirements.