Support

NEW TO THE TRADEMARK CLEARINGHOUSEThis page lists the different resources available to resolve any issues you might encounter:

• A good place to start: The Beginner's Guide: New to the New Internet Domains.
• Read the basic explanation on the Clearinghouse services.
• More information on the Sunrise Period, the priority registration for trademarks.
• This calendar shows all the active and upcoming Sunrise Periods for new gTLDs.
• The glossary will help you with all the new vocabulary.
• Consider submitting your trademark records through an official TMCH agent.
  You can find one in your preferred language of service here.

MANAGING YOUR TRADEMARK RECORDS

• We have HOW TO manuals that walk you through the Trademark Clearinghouse processes.
• These dedicated VIDEOS highlight important steps:
  • how to register with the Clearinghouse
  • how to submit your marks
  • how to upload proof of use
  • how to download your SMD-file
  • how to add labels

GENERAL SUPPORT

• It is easy to search in the Frequently Asked Questions for common issues + solutions.
• For any issue regarding your trademark records, please create a ticket via the customer support by connecting to your TMCH account. This is the most efficient way to get your issue resolved.
• Lost password ? This manual will guide you through the reset process.
• If you still have an outstanding issue, contact the Trademark Clearinghouse at +32.26394870  (open during Belgian business days - Monday to Thursday from 09:00 am - 12:00 noon and 13:00 to 18:00 pm).