The expected response time will vary depending on the number of customer support tickets submitted at the same time and the type and the gravity of issue submitted. It can take up to 10 days.
What is expected response time for support tickets?
API (Automated Interface)
Do we submit documents (TM & Proof of Use) via the EPP system or are they running a separate FTP system or similar?
What do I have to configure in my account in order to get access to the API (PROD and OT&E) environment?
Are domain name registration fees in the Sunrise period included in the fee for a trademark record registration in the Clearinghouse?
Is there an additional fee if I submit a trademark without proof of use first and submit the proof of use documents later on?
Some goods and services for which my trademark was registered have been cancelled. Should I indicate those in the field detailed description of goods and services?
The jurisdiction in which my trademark is registered does not apply the Nice classification, what should I do?
I'm a Trademark Holder and want to record more than 10 marks. Do I then have to register those through a Trademark Agent?
What options will a trademark owner have to challenge a website registration, if someone tries to register a website using a company's trademark?
Mark Record Transfer
mark record verification
The name of my company has changed but the trademark certificate has not yet been updated accordingly, what should I submit?
New gTLD program
Can I benefit from the prior registration during a sunrise period offered by a new gTLD for a trademark which is not registered with the Clearinghouse?
Can a Trademark Agent provide the email address of the Trademark Holder, in order for the trademark holder to receive the Clearinghouse notifications?
Can a Trademark Agent use several email addresses in order to receive the notifications from the Clearinghouse?
If different Trademark Holders or Trademark Agents have recorded in the Clearinghouse two identical trademarks, when will they be informed?
If I decide to record for three (3) or five (5) years, will I receive notifications concerning the annual reverification of my trademark record?
What is contained in the notifications sent out to holders represented by Trademark Agents during the sunrise, claims or ongoing notifications period
What is contained in the notifications sent out to Trademark Agents during the sunrise, claims or ongoing notifications period
I have multiple Prepayment Accounts. Can I pay one time to cover all invoices for those accounts at once?
May I open a Prepayment Account with the Clearinghouse even if I am not ready with providing the details of the trademarks I want to submit to the Clearinghouse?
proof of use
Concerning the evidence of use for an international trademark, does an evidence of use in one country will be sufficient or will we have to send evidences for all countries covered ?
If I submit several trademarks records for the same trademark, will I have to submit several proof of use or will one be sufficient?
Should only one sample of use be shown if there are multiple goods and services registered and only a few are verified by the submitted proof?
The name of my trademark contains an accent. Does this accent need to be present in the name of the mark in the sample of proof of use?
To benefit from the sunrise services, do I have to submit a sample of proof of use even if my trademark registration is based upon proven usage?
I am registrar and have technical questions relation to the SMD revocation list or the trademark claims notification?
Besides for possible Qualified Launch Programs, is there any way for a Registry Operator to Allocate or register domain names prior to its Sunrise Periods?
Can a Registry Operator impose trademark related registration requirements in a Sunrise Period and curtail or eliminate these requirements in subsequent registration periods?
Can a Registry Operator later release for Allocation or registration a domain name that it had reserved in accordance with the Registry Agreement?
Can a Registry Operator register or Allocate domain names prior to the completion of the Sunrise Period to non-Sunrise Eligible Rights Holders?
Do Registry Operators have to offer any sort of dispute resolution policies for registrations in their Sunrise Periods?
How does the 120 day no-activation period under the New gTLD Collision Occurrence Management Plan factor into Sunrise Periods?
I am a registry and would like to post information in relation to my sunrise on the trademark clearinghouse website?
I am a Registry Operator who described a launch plan in my application for my TLD. How does that affect me if I apply for an Approved Launch Program?
I am a Registry Operator who indicated in my application that my TLD would be a geographic TLD. What are my options with respect to Approved Launch Programs?
If a Registry Operator plans to hold auctions at the end of its Sunrise Period, how does that comply with Section 3.2.4 of the TMCH Requirements?
If ICANN has already approved an Approved Launch Program similar to the registration program that a Registry Operator applies for, does that mean the application will automatically be approved?
What is the difference with respect to the Allocation or registration of domain names between a Start-Date Sunrise and an End-Date Sunrise?
Signed Mark Data (SMD)
If a Parent Company registers trademarks in the TMCH under a subsidiary, will the Parent Company be authorized to use the SMD file to register domain names? Or does the submitting party (either the agent or subsidiary) have to register the domain names?
Strawman Model - Abused Labels
Does the label rule only cover typos or misspellings, or does it also cover UDRP and courts cases where the trademark is simply included, ex. BrandSucks.com?
What if the court case or the UDRP case does not contain all the requested information (for instance the registration number of the trademark), what do I need to do?
What if two or more identical trademarks are registered in the Clearinghouse? Who will be able to register the corresponding domain name during sunrise?
trademark claims services
If I opt for the trademark claims services, will I be informed if a domain name applicant requests a domain name to my trademark recorded with the Clearinghouse? Or will I only be informed when that domain name my trademark record?
Trademark Eligibility Requirements
Can I submit information about trademarks with the same name but registered in different countries, under the same trademark record?
Is it possible to record a mark containing a dot, if the dot is replaced with a hyphen or the word "dot"?
Is it correct that an ownership change should not be deposited until after that change is reflected in the record of the relevant trademark office?
My trademark contains a character with an accent. When generating the labels, will this character be replaced with the corresponding character without accent?
The address of the holder is incomplete on the trademark certificate, what should I insert in the address fields?
The address of the trademark holder available in the trademark certificate no longer corresponds to the current address of the trademark holder, how should I proceed?
The jurisdiction in which my trademark is registered is not listed as a jurisdiction in which an online database for registered trademarks is available in the list of online database published on this website. Can I still submit my trademark?
A number of Top Level Domains are available for TREx protection. Can I select the TLDs for which I want TREx protection?
When opting into the TREx Services, can I activate the TREx service on variations related to my trademark?
As a Trademark Agent, do I need to obtain the written authorization of the Trademark Holder(s) on behalf of whom I am acting per Trademark Holder or per trademark submitted?
As a Trademark Agent, will I need to provide any evidence that I am representing a Trademark Holder?
If a company is registering as a Trademark Agent, then who should be the contracting party? Should it be the owner of the company or an employee involved in the recording of trademark in the Clearinghouse?