Every Wednesday an automated e-mail will be sent out to Holder & agent accounts (application user e-mail address), in order to inform them of status changes to their mark records.
The e-mail will contain the mark name, mark handle and appropriate message relating to the status change: <Mark name>/<Mark handle> : <Message>.
The following messages are possible:
- Mark has been verified and approved;
- Mark is not approved. Further attention needed;
- Mark has not been approved and invalidated;
If the status change is related to a dispute, the message will be preceded by "Exception".
If agents use the API polling mechanism a status change message will be deleted after acknowledging the related poll message, therefore if API polling is used a mail will not be sent out.
If there are more than 25 messages, regarding Mark record status changes, pending at any time, a separate e-mail will be sent out.