Frequently Asked Questions - user registration



Certain fields of the contract data can be edited by Trademark Agents.

To edit this data, navigate to "My Account" and click on "Edit Contract".

For detailed information on how to change the contract data please refer to our howto on the subject.

Please note that changing contract data will result in a revocation and regeneration of all SMD files linked to the account.

After you've submitted the registration form, the Clearinghouse has to perform two checks:

1) Check your VAT number if applicable.
2) Check you are not on the Specially Designated Nationals list (SDN list)

PLEASE NOTE: these checks can take up to 48 hours. You will receive an email confirmation immediately afterwards.

  • You can submit your query through the general inquiries contact form.
  • Alternatively Trademark Clearinghouse support can also be reached by phone during Belgian business days from 8AM to 5PM UTC at +32.26394870. Please note that should your question not be of a technical nature you will be redirected to general inquiries by our customer support team.
  • If you have registered as a user but are awaiting the SDN check, we kindly ask you to keep in mind that this can take up to 48 hours.

No, you do not need to be an ICANN accredited registrar to register with the Clearinghouse.

We refer to the provision as laid down in the Terms and Conditions for Agents as published on our website.

Trademark Agents who register for a Prepayment Account automatically receive discounts as they earn Status Points. Registering as a Trademark Agent is a simple five step process:

  1. Fill out the Trademark Agent application form on our secured website . This link will be accessible once the Clearinghouse has launched on March 26.
  2. The Clearinghouse will verify the data you entered:
    1. Check whether you or your company does not appear on the Specially Designated Nationals list (SDN list) *
    2. Check your VAT number if applicable
  3. If step 2 was successful, you will receive a confirmation e-mail, containing your user name and temporary password.
  4. The first time you login, we ask you to choose a new and final password to replace the temporary one. You can now download two documents:
    1. - your personalized Trademark Agent contract. Please print and sign this and then upload it again.
    2. - the pro-forma invoice, listing all the payment details needed for your wire transfer of the prepayment deposit.
  5. Once we’ve received the signed contract as well as the prepayment deposit, you’re ready to go!
*As part of its enforcement efforts, The US Office of Foreign Assets Control publishes a list of individuals and companies owned or controlled by, or acting for or on behalf of, targeted countries. It also lists individuals, groups, and entities, such as terrorists and narcotics traffickers designated under programs that are not country-specific. Collectively, such individuals and companies are called "Specially Designated Nationals" or "SDNs." Their assets are blocked and U.S. persons are generally prohibited from dealing with them.

There are no technical requirements that have to be fulfilled to become a Trademark Agent. Any Trademark Agent can use both the web interface, as well as the automated interface.

Please note that before you receive your credentials, we have to check whether you appear on the SDN list (Specially Designated Nationals). This could take up to 48 hours to complete.

The terms and conditions will be final. If you do not agree to the terms and conditions then you will not be able to complete the registration process.