There is an issue with my SMD file. What should I do?

You should first verify that labels are attached to your trademark record. If it is not the case you should add them by following the guidance provided here and download again the new SMD file after this. If labels are attached to your trademark, you should try to toggle off and toggle on again the sunrise services and download again the SMD file. If the problem persists, you can always submit a ticket in our customer support tool.

Total votes: 1299

FAQ

API (Automated Interface)

billing

Brandpulse

correction process

documentary evidence

general

invoicing

Mark Record Transfer

mark record verification

New gTLD program

Notifications

official agents

online payment

OT&E

prepayment account

pricing

proof of use

Registrars

Registries

Renewal

Signed Mark Data (SMD)

Strawman Model - Abused Labels

Sunrise Services

support

trademark claims services

Trademark Eligibility Requirements

trademark submission

user registration